FAQ

Is there a long-term lease?

No, the rental agreement is month-to-month.

When is my rental fee due?

Your rent is due on the first 1st day of the month.

Will I receive a monthly "bill"?

We do not send a monthly bill; we will send you a notice via email if you give us your email address.

What forms of payment do you accept?

Payment may only be made with a Master Card , VISA or Discover credit cards. No cash or check payments will be accepted at any time. The Lease Agreement will require your credit card number, expiration date and the card holder’s signature. Payment is due to Lessor in advance and will be automatically deducted from your account on the first day of each and every calendar month.

What is not permitted to be stored.

Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.

Do I need to provide my own lock?

Yes, you must provide your own lock.

Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove your lock.

Does the facility assume any liability for the goods I store?

No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.

Are surveillance cameras monitored?

The cameras record 24 hours/day and are regularly monitored.

May I allow friends or relatives to access my unit?

You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give your access code to anyone not on your rental agreement.

Can I share access to the space with my family and coworkers?

Yes, you decide who may have access to your storage unit. The facility manager should be aware of anyone who has permission to use your gate code.

May I allow people to “tailgate” through the gate?

Please do not “tailgate” or allow anyone else to do so. If there is other vehicles in your party please enter the access code for the gate separately for each one and you enter last. Management is not responsible if all posted safety signs and procedures are not followed.

What if I or one of my guests damages my unit or another building or fixture on the property?

The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.

How do I get my deposit back when I move out?

If you have given us prior verbal notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager.

What are the phone attendant hours?

M-F 8:00-5:00 Saturday 9:00-12:00 Sunday – closed.

What are the gate hours?

7:00 am - 8:00 pm 7 days a week

What happens if I lose the key to my storage unit?

You hold the only key to your storage unit.

Management does not store extra sets of keys.

Packing Tips

  • Plan ahead. Gather up plenty of sturdy, corrugated cartons, packing paper, bubble wrap, sealing tape and marker pens, along with any furniture covers.

  • Boxes that are tightly sealed with packing tape will prevent dust from entering.

  • Wrap furniture legs with protective bubble wrap, furniture covers or pads to prevent scratching. Leave slipcovers on upholstered chairs and cover them with plastic chair covers. Tape or tie bed rails together. Mark the pieces for easier assembly later. Place covers or plastic bags on mattresses to keep them clean during storage.

  • Label boxes on all sides for easy identification. Keep a list (as well as pictures and descriptions) at your home or office for reference. Mark clearly all boxes containing fragile items. Make sure fragile boxes are placed on top of heavier, less delicate boxes.

  • Use valuable space inside dresser drawers and larger appliances, such as stoves and refrigerators, to store small items such as towels, linens and small, fragile items. Secure items in drawer by filling empty spaces with towels or packing paper.

  • Pack as much as you can in the same size boxes. Fill boxes tightly, but take care to neither over pack nor under pack. (Bulging cartons tip when stacked, while half full boxes tend to collapse). Use wadded up newsprint, bubble wrap, rags, towels, or blankets to fill in empty spaces. For maximum protection seal cartons with tape.

  • Pack heavy items such as books and tools in small boxes. For easier handling limit the weight of all cartons, regardless of size, to 30lbs. or less.

  • Clean and dry appliances before storing. Secure all movable parts with paper, or wedge and wrap a paper pad around each item for protection. During transport tape all doors shut, but remember to wedge them open for storage.

  • Pack books flat to protect their spines. Line cartons with plastic and fill empty spaces with packing paper.

  • Use lots of paper to pack dishes and glassware. Place a layer of packing paper inside the bottom and top of cartons. Wrap each dish and glass separately and cushion them with crumpled paper. Plates are best stacked on edge.

  • Hang clothes and draperies in wardrobe boxes.

  • Pack lamps and lampshades in individual boxes. Use plenty of clean paper or clothing for padding.

  • Pad mirrors and paintings with paper. Place them in special mirror packs or large boxes; mark boxes.

Storage Tips

  • Store items you'll need most often at the front of the unit.
  • When you pack your storage unit, create a center aisle for access to all items.
  • Do not place boxes directly on concrete floors, but use pallets or skids to allow air flow around and under items.
  • If you're storing tables and other furniture, remove legs and store tabletops and sofas on end, to save space.
  • Old photographs tend to curl over time. To keep them flat, place them between two pieces of cardboard and tape them together.
  • Drain gasoline and oil from lawn mowers and other items with small engines.
  • Common sense and state law determines what may be stored. You alone control access to your storage space therefore never store firearms, illicit drugs or drug paraphernalia, live animals, perishables, liquids, explosives, flammable liquids and fuels, toxic materials, or other items that need a controlled environment.
  • Use trash cans to store shovels, hoes and rakes.
  • Mattresses should be covered and stored flat on level surfaces.
  • Use protective covers and treat wood surfaces before storing.
  • When storing metal items, to retard rust, wipe all metal surfaces with a rag containing a few drops of machine oil.
  • Pack blankets, draperies, and dress clothes on the hanger in a wardrobe box.
  • Always use high quality locks on your unit.
  • Whenever possible, place dressers and tables top-to-top to save space.

What is “temperature-controlled” and do I need it?

Our temperature controlled units ensure that your treasured belongings are not exposed to damaging heat or cold. Our units are in an indoor finished building where temperatures range from 50 – 80 degrees so that your items will not freeze or melt. The indoor setting also reduces dirt and dust. This type of environment is ideal for storing furniture, documents photographs, discs/records, electronics and other items.

  • The corridors are equipped with video cameras (Will vary per facility)
  • A brightly lit hallway makes it easy to move in and out
  • Carts are available for complimentary on-site tenant use