FAQ
If you’re new to storage units or need help figuring out whether or not your life transition can be made easier with self storage, you probably have questions. How much do storage units cost? Should I rent a temperature controlled storage unit? What if I change my mind?
These are just a few of the questions people ask when deciding whether or not to rent a storage unit and why your friends at 3 South Self Storage have put together a helpful list of some of the commonly asked questions we hear from current and prospective tenants.
Is there a long-term lease?
No, the rental agreement is month-to-month with a minimum of 2 months rent.
When is my rental fee due?
Your rent is due on the first 1st day of the month.
Will I receive a monthly "bill"?
We do not send a monthly bill; we will send you a notice via email if you give us your email address.
What forms of payment do you accept?
Payment may only be made with a Master Card , VISA or Discover credit cards. No cash or check payments will be accepted at any time. The Lease Agreement will require your credit card number, expiration date and the card holder’s signature. Payment is due to Lessor in advance and will be automatically deducted from your account on the first day of each and every calendar month.
What is not permitted to be stored.
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.
Do I need to provide my own lock?
Yes, you must provide your own lock.
Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove your lock.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
Are surveillance cameras monitored?
The cameras record 24 hours/day and are regularly monitored.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give your access code to anyone not on your rental agreement.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit. The facility manager should be aware of anyone who has permission to use your gate code.
May I allow people to “tailgate” through the gate?
Please do not “tailgate” or allow anyone else to do so. If there is other vehicles in your party please enter the access code for the gate separately for each one and you enter last. Management is not responsible if all posted safety signs and procedures are not followed.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
If you have given us 2 week notice, verbal or written, that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager.
What are the phone attendant hours?
M-F 8:00-5:00 Saturday 9:00-12:00 Sunday – closed.
What are the gate hours?
7:00 am - 8:00 pm 7 days a week
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit.
Management does not store extra sets of keys.